Frequently Asked Questions

Everything you need to know about working with Volt swap

How to make an exchange?

Select the currency you want to send and the currency you want to receive. Enter the amount and click "Exchange". You will be redirected to the order page where you will see the payment details. After the transfer, click "I paid" and wait for processing.

How long does the exchange take?

Usually the exchange takes from 5 to 15 minutes after network confirmation. The time depends on blockchain load and the selected network.

What are the fees?

The platform fee is -5% of the exchange amount. Network blockchain fees may also apply.

What if my order is stuck?

If your order hasn't been processed for more than 30 minutes, contact support via the chat on the website or email support@volt-swap.com. We will resolve the issue promptly.

Do I need to complete KYC?

KYC is not required for small amounts. However, large exchanges may require identity verification in accordance with our AML/KYC policy.

How to contact support?

You can contact support via the chat on the website (icon in the bottom right corner) or by email: support@volt-swap.com.

Which currencies can be exchanged?

The list of available currencies is displayed on the main page. We support all popular cryptocurrencies and fiat currencies.